Frequently asked questions

A resident and her daughter having fun at home

Below are answers to some of our most frequently asked questions.

If you have a question that isn't covered here, please get in touch with us.

What procedures have you put in place in light of the coronavirus pandemic?

Our priority is your safety and the safety of our staff. Our accommodation remains open. We’re constantly monitoring government advice and making changes to our service to reflect the measures. We are regularly cleaning busy communal areas, and hand sanitisers are available in our buildings.  

Can I have visitors?

Yes, you can have visitors during the day, but they are not allowed to stay overnight.

Are we allowed to bring our pets?

Animals are not allowed onsite.

Can you tell me if there are ironing boards in the accommodation?

Yes, ironing boards and irons are available.

Do we need to supply our own bed linen and towels?

Some of our accommodation provide bed linen and towels, but some require you to bring your own. Please check with the team at your chosen location. 

Is there car parking on site and does it cost extra?

The majority of our sites have limited parking available. There is a small fee to reserve a space for your stay. Please speak to the team at your chosen location.

How long is a 'long-term' contract?

We try to accommodate all our residents' needs with regard to the length of stay. Please speak to the team at your chosen location. 

What is included in my rent?

The majority of our acccommotion includes all bills, including council tax and utility.

However, some of our self-contained flats and houses require you to pay council tax and utility bills. Please check with the team at your chosen location.

Are there televisions in the rooms?

The majority of our bedrooms do not come with a television as standard.

You can bring your own, although you will need to ensure you have a TV Licence. 

What items should I bring with me?

You will need to provide you own cooking equipment, including pots and pans, plates, cups, and cutlery.

Am I allowed to smoke in my room or flat?

Smoking is strictly prohibited in your room and our accommodation.

Many of the hospitals also operate a No Smoking Policy in their grounds.

Please speak to the team at your chosen location if you would like to know where the nearest smoking area is.

Are the flats fitted with smoke alarms?

Yes. Smoke alarms are fitted throughout our accommodation.

What is provided in the accommodation?

We provide irons and ironing boards, kettles, toasters, microwaves, fridge/freezers, and ovens with hobs. You will also have acccess to an on-site laundrette with washing machines and dryers. 

How much notice do I need to give when I wish to leave?

We require four weeks' notice in writing to the office at your accommodation.

Do I need to take out insurance?

You will need to arrange your own contents insurance.